Return Policy:

We want to make your return experience with us as simple as possible. We do not require any return authorization and we accept returns for 30 days after your order is delivered. Returns are always free!

Returned shoes must be unworn, in the original shoebox, and shipped with an outer carton to obtain a refund on the item. Try on your shoes indoors to make sure you are satisfied with the look and feel of your new shoes.

We offer two ways to return your shoes:

  1. Please use the prepaid label included in your original shipment. *Please note this label cannot be used for returns outside the USA
  2. If you do not wish to use the included label, you are welcome to ship your return to the below address:

JMS Returns
4289 Concorde Road
Memphis, TN 38118

Please allow 2-4 business days once your return is delivered for us to process and issue a refund to your original payment method.

Worn or used items will be not be refunded. Please do not send us worn shoes! We do not accept returns on any worn or used items, even if you wore them just once!


Exchange Policy:

Exchange Policy: We apologize for the inconvenience but we cannot currently facilitate exchange services at this time. Due to high demand for our shoes and revolving inventory, we cannot guarantee we will have stock in the replacement item you may need.

Please immediately place a new order for the item you are looking for and return original order with the provided pre-paid return label. Simply include your new order # with your return or e-mail us with that information.

If there was a problem with your order and you received an incorrect or defective item, please contact us right away at or by phone (561) 922-6850.

We care about customer satisfaction and if you are not thrilled with your purchase please let us know and we will do our best to make things right!